Because our catalog spans digital products, physical products, services, and live sessions, refund eligibility depends on what you bought. This page explains each case.
Digital items are generally non-refundable once the file has been downloaded or the course content has been unlocked, since the item can't be "returned." If a file is genuinely corrupted or a course link doesn't work, contact us within 7 days of purchase and we'll fix access or refund it — whichever you'd rather have.
Physical items (notebooks, planners, and similar) can be returned within 7 days of delivery if unused and in their original condition, for a full refund of the item price. Shipping charges, where applicable, aren't refundable unless the item arrived damaged or incorrect.
Appointment-based services (CV reviews, mock interviews, consultations) can be rescheduled or cancelled free of charge up to 24 hours before the booked time from My Appointments. Cancelling with less than 24 hours' notice, or not attending, is treated as delivered and isn't refundable. Written-deliverable services (e.g. resume/CV writing) already in progress are refundable only for the undelivered portion of the work.
Reservations can be cancelled for a full refund up to 48 hours before the session. Cancellations after that point, or no-shows, aren't refundable, since a seat was reserved on your behalf.
Free registrations can be cancelled any time before the event from your dashboard, with no charge either way.
If a purchase included a bundle discount or a free bonus item, returning or refunding the triggering item also reverses the associated discount or bonus.
Approved refunds are returned to the original payment method through SSLCommerz (card, bKash, Nagad, Rocket, or bank transfer, matching however you originally paid) and typically appear within 7–10 business days, depending on your bank or wallet provider's own processing time.
Email corporateask@gmail.com with your order number (visible on My Orders) and the reason for the request, or reach us through our Contact page. We aim to respond within 2 business days.